Graphics Tree Cancellations and Refunds
These General Sales Cancellation and Refund shall apply to products and related services (hereafter jointly the “Products”) provided by Graphics Tree, a company organized and existing under the laws of the UAE (hereafter “GRAPHICS TREE”) to a customer / client (hereafter the “Buyer”). Any proposal or form of proposal howsoever (hereafter the “Proposal”) made by GRAPHICS TREE to the Buyer for its Products shall be governed by the Graphics Tree General Sales Terms and Conditions which, unless expressly otherwise agreed in writing, shall prevail in the event of a discrepancy with any other written or oral agreement between GRAPHICS TREE and the Buyer.
- Buyer on the GRAPHICS TREE subscription business can cancel or terminate its subscriptions and services by giving at least thirty (30) days’ written notice prior to expiration of his account.
- Payments, once made and processed for services including, but not limited to our subscription (Shutterstock Business or any other business) business are non-refundable in nature.
- In very specific case, GRAPHICS TREE will assess and review each refund request subjectively and will have the right to offer or deny refunds.
- If, refund request being accepted, the refund will be issued and sent back only through the original payment mode or at GRAPHICS TREE ‘s own convenience. This Refund will be processed within 2 to 6 weeks, depending on the type of credit/debit card as well as the issuing bank in case paid online.
Once a payment/purchase has been made by the Buyer and processed, Buyer will receive a payment confirmation email from GRAPHICS TREE
Buyer will have access to their subscriptions within hours of signing the subscription product or usage agreement otherwise if this is not required by GRAPHICS TREE the product will be activated.
In the event of any dispute with respect to any payment, Buyer shall make timely payment of all undisputed amounts, and both parties will use good faith efforts to resolve the disputed amounts within thirty (30) days following the original due date. Any amounts subsequently resolved shall be due and payable within ten (10) Days of such resolution.
Claims and disputes (billing or any other matter) associated with GRAPHICS TREE offerings, shall be governed by the laws of Dubai , UAE
By signing up for our services and / or subscriptions, each GRAPHICS TREE client consents to give thirty (30) days to resolve billing disputes before taking it up with any third-party including credit/debit card business or bank.
- In the event GRAPHICS TREE gets a chargeback from a third-party credit/debit card company or bank on behalf of the client — before GRAPHICS TREE get the opportunity to resolve the issue within the above mentioned 30 days — GRAPHICS TREE reserve the right to levy a fee from the client for the resources spent on resolving such disputes as well as other additional charges incurred in addition to 200 AED as chargeback fee.
- No matter the outcome of chargebacks, GRAPHICS TREE reserve the right to gather the overdue fees and collect on the Services provided to the Buyer.
- GRAPHICS TREE retain the right to collect payments that are due as well as submit disputed amounts to a collections agency.
- After a chargeback is accepted by GRAPHICS TREE, GRAPHICS TREE may suspend the Buyer's account till the time the issue is resolved.